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ABOUT WESTERLY BARNSTAPLE.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

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CLEAN DRIVING COSTS LESS THAN YOU THINK

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BMW i8 Roadster

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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Bank Holiday Opening Hours

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New Showroom Official Launch

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Rob Baxter Collects his new BMW

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Is there a BMW SI package on your used BMW?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Richard Lane

Head of Business
  • Department All

Richard Tyson

Sales Manager
  • Department Sales

Richard Webber

Service Manager
  • Department Service

Oliver Sherbourne

Business Manager
  • Department Sales

Dave Nicks

Sales Executive
  • Department Sales

Simon Lovett

Sales Executive
  • Department Sales

Mark Strelow

Sales Executive
  • Department Sales

Ben Smith

Sales Executive
  • Department Sales

Laurence Freer

BMW Genius
  • Department Sales

Danielle Humphrey

Sales Administrator
  • Department Sales

Jayne Liston

Service Advisor
  • Department Service

Claire Facy

Service Advisor
  • Department Service

Dave Coleman

Parts Advisor
  • Department Parts

Michael Davison

Parts Advisor
  • Department Parts

Jan Bate

Receptionist
  • Department All

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very welcoming .Efficient and the vehicle was ready when requested.

Service

When my car had it’s service they picked me up took me to hospital then service my car then picked me up so I could drive home

Service

The only reason I can not say that I was completely satisfied is the delay in returning my car. The repair time overran, as this fed into the bank holiday it was two days before completion. A courtesy car was given at the first sign, so that helped.

Service

Friendly polite and efficient service

Service

Now everything is sorted-out my X6 is no longer having rattles and/or vibrations.

Service

Very efficient speedy service, Sophie was very helpful & professional

Service

Perfection is rarely achieved.

Service

The car comes back cleaned and in top condition

Service

very much so, the service is always outstanding

Service

Service was very good the people there were very professional

Service

very good generally

Service

MOT carried out whilst waiting and no problems experienced.

Service

Brilliant best customer services! Always on hand to answer and questions or queries I’ve had!

Service

Last visit work was completed well and on time as expected, no complaints.

Service

looked after me finished the service on time

Service

I was offered a courtesy car or a lift to allow me to continue with my day, which made for an enjoyable day.

Service

My BMW was dealt with promptly and the customer waiting area was comfortable and the coffee first class.

Service

No reservations at all'

Service

Am very pleased with the car and the customer relationship I have with Westerly Barnstaple as the dealer and the Service Department

Service

All arrangements were as agreed

Service

There is a continual rubbing sound coming from the nearside of the car whilst travelling at slow speed. Your mechanic failed to hear it, even though it is clearly audible. When I collected the car the interior was dirty. Not impressed!

Service

Claire on Service answered my initial enquiry about warranty period, reminded me that I now required MOT. Set the appointment then revised the time because if bad weather. The work was completed and car ready for pick up when garage said it would be

Service

From telephoning the office to collecting my car, the whole experience was dealt with in a totally professional and caring manner. A loan car was very much appreciated and I could continue my daily routine without any concerns as to my safety.

Service

Faultless service

Service

We dropped our vehicle off to the garage at 11.30 and returned at 3pm ish. on arrival back we were told that there had been a slight delay and it should hopefully take another 20 - 30 mins, we left the garage at 5pm.

Service

Can’t fault new wipers and a check up for under £15

Service

Can't fault the service and wash and clean. It was back to showroom appearance. Very proud to drive it away with confidence it was mechanically up to scratch.

Service

Aside from it is not the easiest to get a response, especially if you ask for a ring back. When I eventually collected my car I was told there was a nail in my rear tyre. They had had the car for two days and never even mentioned it or investigated.

Service

See above.

Service

I find the customer service at westerley Barnstaple is pretty terrible with the servicing staff. Always look miserable and not friendly or welcoming to customers. Also didn’t bother to contact me to tell me my vehicle was ready to go.

Service

First visit to the dealership without an appointment as a result of a warning message displayed while 270 miles away from home. The problem was diagnosed and rectified the same day and my car had been cleaned before I collected it over the weekend.

Service

My issue was solved while I waited.

Service

For the reasons given above as I wasted time and petrol by coming in at a time that they obviously couldn’t do. It’s frustrating they hadn’t communicated with one another and realised it might be a problem fitting it in.

Service

Nice explanation of what was done and kept informed of progress. Good waiting facilities and staff very welcoming.

Service

for the reasons I previously gave it is truly a first rate business and I can not praise the company enough.

Service

Quick and efficient.

Service

i could not have been happier with the work carried out on my new x1 m sport

Service

Because I was!

Service

Misunderstanding with a part I needed

Service

I wasn’t expecting the recall work to take two days

Service

answered all my questions

Service

Work was completed on time at short notice for a reasonable cost

Service

Extremely helpful personnel who managed to amend my booking at very short notice to allow me to travel to assist my daughter when she was taken into hospital.

Service

easy booking and helpfull.

Service

always given up dates on work progress

Service

I was promptly attended to

Service

As always when I deal with Westerly, Im treated as I want to be treated when Im making such a large commitment

Sales

I was made to feel valued as a customer when purchasing my vehicle & in particular would like to thank Richard Tyson for his patience!All the staff were extremely helpful & they kept me updated as to the delivery of my new vehicle at all times.

Sales

Ben is a great asset to the Westerly team

Sales

Efficient, seamless,knowledgeable service for both trade-in and purchase

Sales

I have enjoyed a personal relationship with the sales person Mark Strellow over many years and he is exceptional. Great product knowledge, gives sound advice and a very fair deal

Sales

Very friendly and helpful and we had no issues

Sales

Dave Nicks was a pleasure to deal with. Nothing was to much trouble.

Sales

every one was so happy

Sales

All were informative and helpful both before during and after the deal

Sales

Process was made as simple and efficient as possible