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ABOUT WESTERLY BARNSTAPLE.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Bank Holiday Opening Hours

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New Showroom Official Launch

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BMW i3 Service Inclusive

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Rob Baxter Collects his new BMW

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Is there a BMW SI package on your used BMW?

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Richard Tyson

Sales Manager
  • Department Sales

Richard Webber

Service Manager
  • Department Service

Oliver Sherbourne

Business Manager
  • Department Sales

Dave Nicks

Sales Executive
  • Department Sales

Simon Lovett

Sales Executive
  • Department Sales

Mark Strelow

Sales Executive
  • Department Sales

Ben Smith

Sales Executive
  • Department Sales

Laurence Freer

BMW Genius
  • Department Sales

Danielle Humphrey

Sales Administrator
  • Department Sales

Jayne Liston

Service Advisor
  • Department Service

Claire Facy

Service Advisor
  • Department Service

Dave Coleman

Parts Advisor
  • Department Parts

Michael Davison

Parts Advisor
  • Department Parts

Jan Bate

Receptionist
  • Department All

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

If you think I have time to write something creative in this and all future boxes you must think I have got too much time on my hands, so I wouldn’t win it anyway.Everyone I had contact with on the day was fantastic.

Service

had a mot done, they done in around 90m, any other time tried to get my car repaired under warranty, it took weeks to get a appoinment. and repairs not done, even after they had car for a week at one point.

Service

People are helpful and curtious

Service

Service was I think expensive, also needed rear discs & pads which I expected though after an £850 bill I would have expected the car to have been cleaned as part of the service & also been given the option of a courtesy car or pick up when booking

Service

From dropping the car off at the given time to receiving a phone call saying it was ready for collection was smooth and efficient.

Service

Westerly made everything easy from the time I booked my car in for a service to the moment I collected it on the same day after servicing. The car was washed and vacuumed and returned promptly. I was surprised with the competitive servicing costs.

Service

I HAD A BROKEN FRONT FOG LIGHT, I BROUGHT THE CAR TO WESTERLY A WEEK BEFORE IT WAS DUE IT'S BRAKE FLUID SERVICE FOR SOMEONE TO LOOK AT. NO ONE WAS AVAILABLE, THEREFORE THE PART WASN'T ORDERED AND THE WORK NOT CARRIED OUT WHEN IT CAME IN FOR THE SERV.

Service

On receiving my loan car I was given keys and left to myself to drive off. I would have appreciated some guidence as I car was new to me and I couldn't work out a few things like starting the engine !! (Mini Countryman) . Eventually I managed !!!!

Service

Always very good. Even clean the car for me.

Service

All works and service is exemplary

Service

As above

Service

Left waiting for over 10 minutes just to drop my car off for service that was booked in as no staff available.

Service

Managed to get the price down to £650 fitted as not all parts were damaged on the wing mirror.

Service

Ok great full for the urgent help but cost of work was a surprise. Particlary when a friend with a BMW had the same work done a few months back elsewhere for less than 50 percent of what I was billed

Service

Same answer as 1.

Service

I got my car back from Westerly Barnstaple, paid my £200 bill for no faults to be found when my rear suspension was completely worn out. I had to go to an independent workshop to get the help I needed.

Service

Same as above. Completely satisfied. This time they picked up my car because I wasn't able to get it to the garage and returned it later

Service

Always helpful and polite

Service

Staff are always helpful and the free valet was even better! :)

Service

Satisfactorily done within the timescale given.

Service

All completed on time and car washed for free

Service

It actually due tomorrow. Not today

Service

Car was collected and returned as arranged with no problems and work carried out as discussed

Service

car not washed too usual high standard this time, only fault I could find

Service

Jane is always very friendly and professional. Service was done while I waited.

Service

Took far to long to sort the vehicle and still did nt do all we requedted

Service

Friendly, helpful, hard working. Especially impressed by the receptionist who could not have done more for me including cleaning the inside of the car!

Service

the dealer responded to my need to get our car back by a certain time in a very positive way.

Service

As above

Service

There seemed to be a big hold up when the car was with you. No communication from BMW only from Devonshire. I asked for certain updates to be done at the same time as they were due but no one has advised me if they have been done.

Service

Very poor telephone service. Could not get directly through to servicing department and receptionist had to physically walk to service department to get a response. Often I was told that no one was available and that someone would ring back

Service

Service staff efficient & polite & waiting time always minimal

Service

The last service I had at Westerley was so long ago I can't remember details.

Service

My Westerly experience as always been fantastic.

Service

The service dept always seems rushed with little time to interact. I am still waiting for a service plan quote although this was requested at the time of booking the service/MOT. It was supposed to be ready and available to discuss when the car was b

Service

They are very attentive and helpful

Service

Quality service.

Service

Not only supplied the part but fitted it as well while I waited

Service

I took my car in for service it took nearly 1 hour to book it in. The service not completed as they had to order a part. When I took it back in service was much better and luckily they had a loan car for me to use as they had forgotten to book one

Service

the work was carried out in a timely manner but no explanation of why over tightened track rod ends means they need replacing

Service

Claire kept me informed throughout the whole process.

Service

Well looked after

Service

They were unfailingly helpful and understanding of the situation I found myself in. Repaired the car quickly and returned it quickly. I appreciated the maintenance survey that they did too.

Service

Receptionist was not as welcoming as i would have expected

Service

all good

Service

see above

Service

Well looked after, pleasant staff, good technicians. Confident of getting a good job done

Service

Well informed, helpful sales team - who were not pushy. Quick arrangement of lengthy test drives. Good follow-up phone calls to check all was well post delivery, with genuine offer to for us to come back if we had any further queries.

Sales

Ben Smith was brilliant from start to finishHe was well informed about the car and kept me updated about the progress of my new car

Sales

Good experience

Sales

satisfied

Sales

Very satisfied sales team very knowledgeable and helpful, once again a big thank you to Ben Smith for the ease of purchasing my new M3 .

Sales

Friendly and helpful staff

Sales

The service given cannot be faulted.

Sales

Car arrived for collection on the dare originally specifield and again was stress free