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ABOUT WESTERLY BARNSTAPLE.

Find out more about what we do and our team.

Meet the team

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Richard Lane

Head of Business
  • Department All

Richard Tyson

Sales Manager
  • Department Sales

Richard Webber

Service Manager
  • Department Service

Oliver Sherbourne

Business Manager
  • Department Sales

Dave Nicks

Sales Executive
  • Department Sales

Simon Lovett

Sales Executive
  • Department Sales

Mark Strelow

Sales Executive
  • Department Sales

Ben Smith

Sales Executive
  • Department Sales

Laurence Freer

BMW Genius
  • Department Sales

Gemma Clarke

Sales Administrator

Ian Newell

Assistant Service Manager

Claire Facy

Service Advisor
  • Department Service

Rebecca Woodhall

Service Administrator

Michael Davison

Parts Advisor
  • Department Parts

Adam Gazeley

Parts advisor

Jan Bate

Receptionist
  • Department All

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

We have no idea if the service was actually done - (a) because we have no paperwork saying what was done and (b) because the computer says that nothing was done and that the service is still due.

Service

No issues this year. Dealer forgot to service last year when doing mot and had to rebook.

Service

Very happy as car was valeted and had assurances from staff that if issue appeared again they would change the whole unit.

Service

Work done while we waited and had a cup of coffee.

Service

Never disappointed! Needed Service and MOT - dropped off the car, picked it up at the designated time - perfect! And good value!

Service

You can't see what has been done having a service but the car was returned spotlessly clean which was very welcomed.

Service

They performed my mot. They completed the work in a reasonable time and had the car ready and cleaned on my arrival.

Service

when i had my retest it passed but came out with advisery that the rear tyre would need changing soon, i pointed out that i had both rear tyres changed 2 days before and they hadnt checked there paper work they just reprinted without checking

Service

Fast efficient service.

Service

Great price offer for MoT, incl wash/leather/vac. I trust the technicians performing the work. Pride in the brand and care for the owners - great work.

Service

Would have been five star, but wrong seat elite map fitted (east rather than west Europe.

Service

The Truth

Service

The letter for my visit said it would take 2 hours to complete, it took longer than 2 hours before I could collect my car. I had other things to do so it didn't really matter.

Service

I was received with friendly courtesy, all was explained very clearly, work completed to my entire satisfaction. What`s not to like!!

Service

Polite and efficient

Service

Problem not resolved, despite being told by two members of service staff that problem was fixed on two separate occasions. I am a motability user and this has caused expense and major inconvenience

Service

Between fairly and very because the fantastic price of an MOT, no advisories :-) and vehicle check, was let down by a poor basic valet. Inside windscreen and rear seat both left untouched despite being ticked on the checklist. It was late on a Friday

Service

Kept in the loop by service mgr on a staurday

Service

Courtesy calls before hand, work took only a little longer than they said it would. No valet, but then it was a Saturday and I have been promised one on 24th Apr when I next attend.

Service

The service they give is over and above and they really do have good customer relations

Service

not to the standard expected of BMW

Service

Sales and servicing were outstanding on my recent visit .The extensive knowledge of the vehicles, approachability, and politeness was a testament to the quality of staff that westerly bmw employ

Service

Pleasant staff, done on time and handed over properly.

Service

Irritations too numerous to mention here. Reception needs a jolly good shake up and to remember it's the client who is priority and to be treated appropriately. Car not even washed on pickup. Discussed grievances with understanding Richard - sales

Service

No complaints except that my booking was for10 am then it was changed to 8am not so convenient for me.

Service

Always a ten out of ten,even if parking sometimes is a bit difficult

Service

please see above

Service

I was pleased that on this visit people were very helpful, especially given my previous concerns. However I did need some new parts under warranty, after a week and a half I had to ring to find out what was happening.

Service

Car in recently for a recall. Letter said it would take 90mins. On dropping car off at 10am told it would not be ready until late afternoon. Rang mid afternoon needing car and told someone would ring back. 1 hour later no call back. Had to chase.

Service

MOT carried out in a timely manner and also managed to fit in a brake fluid change without having to arrange another appointment.

Service

Had to wait at an empty reception desk on arrival for what seemed like a long time even though I arrived just in advance of booked appointment. Was given all the reasons why they could not do what I wanted done.

Service

Very good showroom experience for this service. Welcoming and helpful staff and comfortable surroundings whilst waiting. The only demerit was there were no magazines or periodicals in the waiting area.

Service

Good service, nice cars in showroom to look at whilst waiting.

Service

Second time car has been in for something where clean and valet has been part of the service and the car has come back substandard.

Service

annual anniversary check===told it would be 1 hour--- it took over 3 hours...car clean imnside and out was promised on the invite it came back worse that when it went in. had to be done twice and still not clean. staff are aware of my dissapoint

Service

Not only to they understand their customers and work towards the provision of the car they desire the after-sales is where they shine as opposed to many others

Service

Had to wait an hour and half after the time I was asked to be there. I did have a coffee and a look around the showroom

Service

Very satisfied,they always deliver the car back to me cleaned to my home.

Service

My car was damaged while at the garage

Service

Friendly & Thorough

Service

good service

Service

My car needed a coil pack which was obtained and fitted within 24 hrs.

Service

The service was carried out to my satisfaction and I was looked after by the BMW team while I was waiting

Service

As always a first class service from booking in to collection. All staff friendly. And the car had a great pamper too.. washed making it look gleaming Well done..

Service

On this occasion, I have been happy with the service experience.

Service

Not happy with after sales at the moment

Service

Simple to book, drop off and pick up. Good comms, nice Service Managers.

Service

Service was prompt & efficient, email confirmation of results and Laura was very helpful and informative

Service

Not washed or cleaned as previously- confusion about pick up point

Service

Friendly staff, vehicle fault diagnosed and repaired within the day, car returned cleaned inside and out

Service

I was very satisfied with my recent experience, but on a number of occasions over the past 18 months I have tried to contact the service department and reception have said they would phone back and they never did, This is not acceptable.

Service

Huge thanks to Dave and Ollie for making the whole collection one to remember for my wife.

Sales

everything was explained fully and clearly

Sales

As above - took much longer than told to get my car, even though it was in UK central BMW store

Sales

I absolutely love my BMW and its automatic the first car ive ever had as an automatic to help with my arthritis it is awesome. The colour is amazing it drives so smoothly. Thank you BMW one happy customer!

Sales

I was kept well informed of the build progress of my new BMW.

Sales

able to test drive model and kept informed as to progress during production

Sales

Really happy with service and car

Sales

Mark Strelow was extremely helpful considering this is our first 'automatic'.

Sales

From start to finish Simon at westerly bmw Barnstaple was amazing and informed me of all my choices and during the 10 week build he kept in contact throughout.

Sales

Mark Strelow was outstanding

Sales

From start to finish the process was easy and relaxed, our new car was waiting for us in the showroom

Sales

Simon made the process very easy and very welcoming as well as helping find the right car

Sales

Car looked great when I came to pick it up. Handover felt very personal and not rushed. When I left I understood what I needed to about the car, and my first. week has been so much fun.

Sales

Its the truth

Sales

Mark does a superb job everytime this is my 5 car from him and I personally recommend him to friends and colleagues