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ABOUT WESTERLY BARNSTAPLE.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

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CLEAN DRIVING COSTS LESS THAN YOU THINK

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BMW i8 Roadster

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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Bank Holiday Opening Hours

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New Showroom Official Launch

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Rob Baxter Collects his new BMW

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Is there a BMW SI package on your used BMW?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Richard Lane

Head of Business
  • Department All

Richard Tyson

Sales Manager
  • Department Sales

Richard Webber

Service Manager
  • Department Service

Oliver Sherbourne

Business Manager
  • Department Sales

Dave Nicks

Sales Executive
  • Department Sales

Simon Lovett

Sales Executive
  • Department Sales

Mark Strelow

Sales Executive
  • Department Sales

Ben Smith

Sales Executive
  • Department Sales

Laurence Freer

BMW Genius
  • Department Sales

Jayne Liston

Service Advisor
  • Department Service

Claire Facy

Service Advisor
  • Department Service

Dave Coleman

Parts Advisor
  • Department Parts

Michael Davison

Parts Advisor
  • Department Parts

Jan Bate

Receptionist
  • Department All

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was booked in for service on the day I requested and the service was completed without hassle.

Service

ALWAYS to standard

Service

Friendly service. Health check given at no extra cost giving giving you confidence in the car you are driving.

Service

Took almost 4 months to get my two corroded front wheels replaced under warranty car is now 18 months old with 7000 miles very disappointing calls weren't returned only my perseverance prevailed. I still had to pay £125 towards the wheel replacement

Service

I would have given top marks but unfortunately the car was not collected on the day I had booked due to a shortage of drivers. I had booked over a month in advance because I wanted a specific day. I had to rearrange my appointments at short notice

Service

Work carried out on time and a courtesy car provided for the duration

Service

Difficult to get through with service department via phone, Haven`t used them for some time because of poor experience in the past, thought I would try again because of recall. At the moment don`t think I will bother again.

Service

Excellent Service from Sales & Service

Service

Pleasant efficent service

Service

They managed to squeeze my car in quickly to sort out a brake pad issue

Service

Always helpful

Service

Always friendly and helpful ..great communication at all times..as a family we have been coming here for 15yrs and between us bought 9 cars..I think that says it all

Service

I can not fault the service I received

Service

Because I am

Service

Nice people, job done

Service

Car still had smear marks on, door sills not touched. No attention to detail

Service

The staff make a business and your staff in Barnstaple were excellent, a credit to BMW

Service

As before, work on the car seems great. See above for more information.

Service

Very professional and friendly

Service

As first question

Service

I always receive great customer service at Westerley. I feel the sales staff understand my needs as a consumer.

Service

the level of service I received on collection was poor, the car had not been cleaned inside or out as I requested and which is part of my service package. Why do you let cars be returned to customers without being cleaned after stating it would be!!!

Service

All correctly done with friendly staff but could maybe have been faster.

Service

I got what I wanted with little effort

Service

I was completely satisfied

Service

Professional friendly service

Service

The staff are very willing to help and answer any questions or show you, if you have a problem or query.

Service

Everything done as requested

Service

Friendly staff who did their best to explain the problem and help with providing a courtesy car for the whole week while our car is being repaired

Service

Very helpful service staff as I turned up with a problem, she explained why they would struggle to help but then managed to get my car seen later in the day, and within two hours found me a loan car to get home which was 25 miles away

Service

Very welcoming .Efficient and the vehicle was ready when requested.

Service

When my car had it’s service they picked me up took me to hospital then service my car then picked me up so I could drive home

Service

The only reason I can not say that I was completely satisfied is the delay in returning my car. The repair time overran, as this fed into the bank holiday it was two days before completion. A courtesy car was given at the first sign, so that helped.

Service

Friendly polite and efficient service

Service

Now everything is sorted-out my X6 is no longer having rattles and/or vibrations.

Service

Very efficient speedy service, Sophie was very helpful & professional

Service

Perfection is rarely achieved.

Service

very much so, the service is always outstanding

Service

The car comes back cleaned and in top condition

Service

Service was very good the people there were very professional

Service

MOT carried out whilst waiting and no problems experienced.

Service

very good generally

Service

Excellent salesman - Mark Strelow (twice in three years) - nothing is too much trouble. Everything is explained well. The vehicle is excellent, absolutely NOTHING to fault.

Sales

Awesome

Sales

Delivered well before the expected date

Sales

As above - I would recommend BMW Westerly (Barnstaple). Excellent service from my initial call through to collecting my 4 Series and after sales follow up. Great service from the whole team, in particular Simon Lovett (Sales).

Sales

Excellent service from Mark Strelow

Sales

Great service from start to finish

Sales

Everything I needed was explained to me with no rush

Sales

As always when I deal with Westerly, Im treated as I want to be treated when Im making such a large commitment

Sales

I was made to feel valued as a customer when purchasing my vehicle & in particular would like to thank Richard Tyson for his patience!All the staff were extremely helpful & they kept me updated as to the delivery of my new vehicle at all times.

Sales

Ben is a great asset to the Westerly team

Sales

Efficient, seamless,knowledgeable service for both trade-in and purchase

Sales

I have enjoyed a personal relationship with the sales person Mark Strellow over many years and he is exceptional. Great product knowledge, gives sound advice and a very fair deal