Westerly Barnstaple Star Rating
Sales
11 comments from 28 reviews
Service
27 comments from 75 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Disappointed with no feedback from state of wheels, ordered paintstick last year, no promised phone call to confirm delivery"
"They were extremely helpful. They were extremely knowledgeable and delivered a great service."
"MOT and service done, within an hour and coffee,with a paper was provided whilst I was waiting. Excellent service"
"Efficient Friendly Competent"
"fine service but car still imperfect"
"Please with how the tow bar was fitted."
"The superb service all the Westerley Barnstaple."
"Could have been cheaper."
"Good, but very disappointed with having to book so far ahead."
"It was all fine"
"i am completely happy with the dealership they were very helpfull"
"they always give good service"
"A very professional team and I was well treated. One down side was the service team not keeping a record of my estimate following the service. I had to email the copy I was given which seemed inefficient considering this was only a week later."
"I received excellent service."
"they were brilliant. they were very helpfull."
"Reported fault not resolved. Some work requested not started. Vehicle not valeted. Not contacted by dealership during day to advise status of work. Had to wait 10 minutes before being acknowledged then a further 10 minutes to be attended to."
"Took longer than expected. Dropped car off a 1PM but not erady until 5 30PM."
"The dealership have a comfortable waiting area with nice refreshments."
"Came back afterwork done on car looking a sif it was brand new. Excellent service"
"VERY GOOD"
"This dealership is first class"
"brilliant service"
"It was very straight forward. I dropped it in they did what they did. I picked it up."
"They were very good i had no problems."
"Required transport none available, Wait time 4 1 2 hours, since car has been teturned stp start button doesnt work"
"Excellent service, washing the car was a nice touch"
"Excellent Dealer"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Mark was a delightful salesman, good humoured and smiley and very efficient."
"10th BMW, the reason is the exceptional dealer back up"
"I dealt with david nicks and he made us feel very welcome and almost part of the family."
"Very satisfied with the sales process but not impressed with the valeters who managed to inflict paint swirl marks on my brand new car."
"Very pleasurable experience from all the staff."
"First class from start to finish"
"Very pleased with the service."
"Salesmen is friendly and knows his stuff"
"Prior to purchase was good but have been completly dissatisfied with their responce to the problem."
"they were very professional and kept me in touch at all stages ."
"Excellent service at all times."