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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
Once again best service
Could not find fault, everything good
Customer Service is very good
All went according to plan, friendly service.
Due to Covid-19 restrictions, my BMW was collected from my home address and returned after servicing at no extra cost. The car had been cleaned both inside and outside after the service and when it was returned it was immaculate.
A service was actioned the following week courtesy car provided...kept in formed as the day went on as to when I could pick my car up...service completed satisfactory...service staff very helpful
The young lady in service dept sorted out the loan car and the hire car whilst mine was repaired.
No real issues, especially with current covid challenges
MOT done and car washed within 2 hours. Good service as expected from BMW agent. Covid rules adhered to rigorously!!
Always so friendly
Did what was promised.
The service was as I would have expected.
You finished on time. Valet included.
No overcharging. No gimmicks. No fuss, just good old fashioned service with a smile.
They did what they said they would do and in the timeframe agreed.
The staff were supportive and very helpful
Good customer service
Timely, informative, helpful
Westerly Barnstaple were wonderful! We're shielding our child due to covid and we couldn't have asked for more from Westerly. They arranged our service, had the car collected and dropped back home the same day. Many thanks!
The car arrived at the dealership at the expected time and was prepped and paint-protected ready for collection on the agreed date, and looking immaculate in the showroom.
With the Covid restrictions in place, I felt the service and attention that was given was exceptional.
Paid the money and left with exactly what I wanted