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ABOUT WESTERLY BARNSTAPLE.

Find out more about what we do and our team.

Meet the team

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Richard Lane

Head of Business
  • Department All

Richard Tyson

Sales Manager
  • Department Sales

Richard Webber

Service Manager
  • Department Service

Oliver Sherbourne

Business Manager
  • Department Sales

Dave Nicks

Sales Executive
  • Department Sales

Simon Lovett

Sales Executive
  • Department Sales

Mark Strelow

Sales Executive
  • Department Sales

Ben Smith

Sales Executive
  • Department Sales

Laurence Freer

BMW Genius
  • Department Sales

Jayne Liston

Service Advisor
  • Department Service

Claire Facy

Service Advisor
  • Department Service

Dave Coleman

Parts Advisor
  • Department Parts

Michael Davison

Parts Advisor
  • Department Parts

Jan Bate

Receptionist
  • Department All

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did have to chase for an answer more than once.

Service

Excellent service from the minute you walk in Jayne and Claire on Service Reception are excellent in every way

Service

I've always had very courteous service from Westerley at Barnstaple. David in Service was extremely helpful and organised a lift for my wife. It's just a shame that Clare on service was absolutely hopeless. Had to speak to Richard about her. VeryPoor

Service

As above everyone is very helpful and nothing is too much trouble

Service

The service seemed very perfunctory with no feedback on what was actually done other than a tick sheet

Service

Confident that service was done well even though parts are a little expensive

Service

As above...all questions answered and they make you feel valued

Service

Very friendly greeting staff, shown exactly where to go to check vehicle in and where to wait with coffee etc

Service

I cant fault the service provided. Great staff!

Service

They always try to accommodate your wishes.

Service

The whole aftersales team looked after me form start to finish, nothing to much trouble. the car was handed back to me fault free and spotless clean.. Keep up the good work.

Service

Nothing was too much trouble and having a replacement car saved valuable time.

Service

Staff efficient, friendly, welcoming, caring and do a good job.

Service

Because it is a fact.

Service

My car was booked in for service on the day I requested and the service was completed without hassle.

Service

Took almost 4 months to get my two corroded front wheels replaced under warranty car is now 18 months old with 7000 miles very disappointing calls weren't returned only my perseverance prevailed. I still had to pay £125 towards the wheel replacement

Service

Friendly service. Health check given at no extra cost giving giving you confidence in the car you are driving.

Service

ALWAYS to standard

Service

I would have given top marks but unfortunately the car was not collected on the day I had booked due to a shortage of drivers. I had booked over a month in advance because I wanted a specific day. I had to rearrange my appointments at short notice

Service

Work carried out on time and a courtesy car provided for the duration

Service

Excellent Service from Sales & Service

Service

Difficult to get through with service department via phone, Haven`t used them for some time because of poor experience in the past, thought I would try again because of recall. At the moment don`t think I will bother again.

Service

Pleasant efficent service

Service

They managed to squeeze my car in quickly to sort out a brake pad issue

Service

Always helpful

Service

I was very satisfied with my experience at the BMW centre. The staff were very helpful and attentive, and friendly.

Sales

Dealt with all of my queries in a professional manner and kept me fully informed at all times

Sales

Excellent salesman - Mark Strelow (twice in three years) - nothing is too much trouble. Everything is explained well. The vehicle is excellent, absolutely NOTHING to fault.

Sales

Awesome