My car was serviced very quickly, no hassle atall

The MOT and consequent service was to a very high standard. The staff were most welcoming and coffee was much appreciated. A replacement vehicle was given for 24 hours was as expected.

Upon collection of my car after it’s service, I was left waiting in the showroom for a significant amount of time without being acknowledged. I was advised my car would be cleaned - but the wash and hoovering that was done was poor.

Answered my issues promptly

Pleasant service

As previous response - plus, when benefiting from a book and wait service, the lounge environment is excellent, with progress updates regularly provided, along with the offer to wash the vehicle following service completion.

car was recovered to Westerley’s on Saturday , I had contact Westerley’s on the Monday as no one had contacted me, eventually after several phone calls at 17:00 I was told my car was still at their tyre supplies, and wouldn’t be ready till Tuesday.

Made a mistake at the beginning but they were quick to sort the problem out and made it reasonable overall

Had two warranty faults on my car which where dealt with very quickly.

Service to the car was excellant but I washed the car the day before and after the bmw wash it was dirtier as it was just wiped with a wet rag and not dryed.

Did have to chase for an answer more than once.

I've always had very courteous service from Westerley at Barnstaple. David in Service was extremely helpful and organised a lift for my wife. It's just a shame that Clare on service was absolutely hopeless. Had to speak to Richard about her. VeryPoor

Excellent service from the minute you walk in Jayne and Claire on Service Reception are excellent in every way

As above everyone is very helpful and nothing is too much trouble

The service seemed very perfunctory with no feedback on what was actually done other than a tick sheet

Confident that service was done well even though parts are a little expensive

As above...all questions answered and they make you feel valued

Very friendly greeting staff, shown exactly where to go to check vehicle in and where to wait with coffee etc

I cant fault the service provided. Great staff!

The whole aftersales team looked after me form start to finish, nothing to much trouble. the car was handed back to me fault free and spotless clean.. Keep up the good work.

They always try to accommodate your wishes.

David Nicks was our sales guy, he friendly, well spoken, very accomadating to all our needs without being a pushy salesman.

I was very satisfied with my experience at the BMW centre. The staff were very helpful and attentive, and friendly.

Dealt with all of my queries in a professional manner and kept me fully informed at all times