About Your Local BMW Retailer

0344 230 0872

OUR CUSTOMER REVIEWS

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

128 ratings and 67 comments received in the last 90 days.

15 April 2024

Very friendly and polite. Genuinely wanted to help and they gave me guidance along the way.

14 April 2024

Problem not sorted on my car,have taken my car to a local garage..

14 April 2024

Able to sort out repair at short notice when local dealer unable to help

13 April 2024

My car was booked in and I had a reminder for the day. Everything was taken care of and I had a lovely clean car back with tyre pressures checked as well.

10 April 2024

Did what was agreed

10 April 2024

They treat one as one would like to be treated.

09 April 2024

Adam was polite and professional. Courtesy car was ready. Service was done in good time.

08 April 2024

Staff very helpful

07 April 2024

Went in with Engine management light showing warning. Asked for investigation to be undertaken and was told it was probably an issue with the adblu control unit but not given any advice or report

05 April 2024

Staff were pleasant

See all reviews

04 April 2024

The car was collected, work done, valeted and delivered back!

04 April 2024

All good.

02 April 2024

Staff was polite and overall amazing. Compared to fords.

02 April 2024

Good service - some confusion on price vs online quote

02 April 2024

Well done to Scott

01 April 2024

when the service was booked I was told that X,Y and Z would happen and that's exactly what happened. The whole thing was very straight forward and everything was explained fully.

31 March 2024

Pleasent and helpful staff who delt with me very efficiently

31 March 2024

Just not a nice experience

31 March 2024

I reported twice that I had a warning light come up about the hand brake But they kept saying that they knew nothing about it Seems strange as it comes on when you turn the engine on which they would have to do to move car

30 March 2024

Had car for 7 hrs when I returned to garage they hadn't even started a simple oil change and filter. Finally left the garage 2 hrs later at 18:15 just as they were locking up

29 March 2024

The only downside was the automated check in device from which I was unable to retrive my keys when I realised that I had left my phon in the car!

28 March 2024

The staff are very polite and helpful.

27 March 2024

It was a recall so free for the work but still took my time and fuel

26 March 2024

No help and broken promises to call me

22 March 2024

Not a spot on Westerly takes too long to answer the phone and feel the mesages from VERTU call centre at times are not passed on

21 March 2024

valet was bad,I would rather not have it done,the car looked like camouuflage! lots of unwashed bodywork.

19 March 2024

Extremely, everyone is very attentive. Thanks for the Latte, it was amazing! I was also very pleased with how shiny and clean my car was when I got it back, that's a really nice touch.

13 March 2024

Where able to undertake additional work as well as the initial service. Loan car was extended in order for them to complete the additional work. Adam, who dealt with me was polite and went out of his way to help me.

13 March 2024

I was dealt with promptly and pleasantly , the car was also cleaned and your coffee machine provides a nice cappuccino .

12 March 2024

Great detail

11 March 2024

Always friendly

11 March 2024

Brake fluid change, so fairly straightforward.

11 March 2024

Vehicle returned clean and completely free from any contamination.

11 March 2024

Customer service was excellent, James the service advisor is a credit to the company.

11 March 2024

Kept updated with progress of vehicle

10 March 2024

My fault couldnt be identified or dealt with in a day and to communicate with an individual in Newcastle seems pointless. It used to be an easy experience its mow hard work.

10 March 2024

Adam from the Service team kept me up to date was polite, friendly and efficient and took the time to explain everything. The video of my service and MOT was also useful.

10 March 2024

Service always excellent

07 March 2024

Same as above, staff listened to our requests & were very helpful with the vehicle health check, Adam called to discuss all options & although we maintain our own vehicle he was still happy to talk through the issues with us so we know what's to sort

07 March 2024

Poor EGR recall servicing led to loss of work, oil damage to driveway, tyre damage from recovery from home to BMW, subsequent poor customer service, no report on damage nor work done, verbal assurances only, and oily residue on paintwork not cleaned.

07 March 2024

The long standing staff team at Barnstaple

07 March 2024

Service booking time was not met. My wife waited for 6 hours on a waiting appointment which should have taken 90 minute's. What made it worse was when I phone to ask about how long it would been, I was lied to and my wife

06 March 2024

Driving BMW for 15 years excellent product

06 March 2024

Done no time and everythng okvas i woukd expect with a 14k mile BMW.

06 March 2024

job completed well

06 March 2024

Very satisfied

06 March 2024

Staff very helpful

06 March 2024

Well looked after

27 February 2024

See above

27 February 2024

No problems

27 February 2024

Servicing the mini is ok. When we've had our bmw ( which we ended up buying in Yorkshire) it has taken several attempts to get through to the service department

22 February 2024

Drop car off had phone call from engineer to tell me the car was in and how long it would be and the price.

22 February 2024

The car was collected and returned to us. We appreciated the short health check video.

29 January 2024

As all work done was was great I seemed to be phoning for progress reports when I was told you would phone me

28 January 2024

They did everything they could to resolve our problem as soon as possible, were very accommodating and communicated well.

28 January 2024

In this instance it was okay with the recall being completed but I still have big residual misgivings with this dealership.

28 January 2024

Easy customer service

28 January 2024

Even after receiving two health check videos saying suspension is in good condition I drove car out of car park and there was a very bad rattle from rear suspension so had to give car back again.

28 January 2024

A minor initial issues with the vehicle could have dealt with prior to collecting and then took far too long to rectify post collection

28 January 2024

The service from the sales department was excellent, apart from one very minor error. The fitting of the dashcam recently was less so but compensated by the price

28 January 2024

Kept in contact to update me on progress

28 January 2024

The young lady who dealt with me was very courteous and helpful

28 January 2024

Easy to understand what has been done.

27 January 2024

I did request a fluid service, new wipers and air con clean but never got done They did do rear wiper as also requested, thanks you

27 January 2024

As above

27 January 2024

Very good

27 January 2024

never again after informing Vertu, Germany.

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