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ABOUT WESTERLY BARNSTAPLE.

Find out more about what we do and our team.

Meet the team

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Richard Lane

Head of Business
  • Department All

Richard Tyson

Sales Manager
  • Department Sales

Richard Webber

Service Manager
  • Department Service

Dave Nicks

Sales Executive
  • Department Sales

Simon Lovett

Sales Executive
  • Department Sales

Mark Strelow

Sales Executive
  • Department Sales

Ben Smith

Sales Executive
  • Department Sales

Laurence Freer

BMW Genius
  • Department Sales

Gemma Clarke

Sales Administrator

Ian Newell

Assistant Service Manager

Claire Facy

Service Advisor
  • Department Service

Rebecca Woodhall

Service Administrator

Michael Davison

Parts Advisor
  • Department Parts

Adam Gazeley

Parts advisor

David Coleman

Parts Advisor

Jan Bate

Receptionist
  • Department All

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The quality of workmanship appeared good however the car was not washed and cleaned although a voucher for a future clean was supplied.

Service

A five star rating speaks for itself. Simply excellent service in all respects.

Service

No goodwill offered despite asking for this due to previous clockspring failures in other BMW cars i have owned. Car "washed" with a dirty cloth and not done in a satisfactory way

Service

Very happy with the service. A latex glove was placed over the dashcam, which I find strange.

Service

Whilst the service team were very helpful - it appears that the back up team - the service technicians - have not operated to an acceptable standard. I would not have purchased a service package if I had know this was going to happen.

Service

The staff at Westerly are friendly polite and sympathetic when I tell them about all of the issues that I have had with my car.

Service

The young lady at reseption was very helpful

Service

Excellent service

Service

Very friendly and professional staff.

Service

service department misdiagnosed an engine turbo failure!!!!!

Service

All staff very friendly and helpful.

Service

Said car would be ready but wasn't, didn't need to pick it up that day , also never kept me informed why it was gonna be late , but don't get me wrong I am not complaining ,

Service

Pleased with the work but took longer than expected.

Service

Because it was completed on time and checked all required.

Service

All staff at Westerly are thorough and professional.

Service

Not impressed with the service i received.Problem still not resolved and communication poor.

Service

Courteous and professional

Service

Very easy to work with

Service

There was nothing to fault at all the coffee was always flowing and the salesman even those who were not involved in my purchase were friendly and attentive

Service

Car only had a quick check-up and valet but we were very satisfied

Service

on arriving a sign said car would be washed leathered vacuumed but when I sat down no valet service was available. this was my first service, told it would take one and a half hours. I sat for two and a half hours waiting. no coffee as someone had dr

Service

We have no idea if the service was actually done - (a) because we have no paperwork saying what was done and (b) because the computer says that nothing was done and that the service is still due.

Service

No issues this year. Dealer forgot to service last year when doing mot and had to rebook.

Service

Very happy as car was valeted and had assurances from staff that if issue appeared again they would change the whole unit.

Service

Work done while we waited and had a cup of coffee.

Service

Never disappointed! Needed Service and MOT - dropped off the car, picked it up at the designated time - perfect! And good value!

Service

You can't see what has been done having a service but the car was returned spotlessly clean which was very welcomed.

Service

They performed my mot. They completed the work in a reasonable time and had the car ready and cleaned on my arrival.

Service

when i had my retest it passed but came out with advisery that the rear tyre would need changing soon, i pointed out that i had both rear tyres changed 2 days before and they hadnt checked there paper work they just reprinted without checking

Service

Fast efficient service.

Service

Great price offer for MoT, incl wash/leather/vac. I trust the technicians performing the work. Pride in the brand and care for the owners - great work.

Service

Would have been five star, but wrong seat elite map fitted (east rather than west Europe.

Service

Salesman Ben Smith very helpful and knowledgable about the car

Sales

No issues

Sales

The showroom was very clean and well appointed to view the models for sale. The whole team made us feel more like family than customers especially Simon Lovett in fact nothing was too much trouble. We can't sing their praises highly enough.

Sales

Nothing was too much trouble for the staff at Westerleys. From order to delivery they were extremely helpful.

Sales

The salesman (David Nick ) was excellent

Sales

The overall service was exceptional and the process very efficient. All my questions were answered in detail and advice given to help finalise my selection

Sales

I got a good deal on a great car... perfect

Sales

The team at Barnstaple and particularly Mark Strelow, supported excitement around the cars delivery through video and conversation right up to the handover which was quite frankly

Sales

Huge thanks to Dave and Ollie for making the whole collection one to remember for my wife.