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ABOUT WESTERLY BARNSTAPLE.

Find out more about what we do and our team.

Meet the team

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Richard Lane

Head of Business
  • Department All

Richard Tyson

Sales Manager
  • Department Sales

Richard Webber

Service Manager
  • Department Service

Oliver Sherbourne

Business Manager
  • Department Sales

Dave Nicks

Sales Executive
  • Department Sales

Simon Lovett

Sales Executive
  • Department Sales

Mark Strelow

Sales Executive
  • Department Sales

Ben Smith

Sales Executive
  • Department Sales

Laurence Freer

BMW Genius
  • Department Sales

Claire Facy

Service Advisor
  • Department Service

Rebecca Woodhall

Service Administrator

Michael Davison

Parts Advisor
  • Department Parts

Jan Bate

Receptionist
  • Department All

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was serviced very quickly, no hassle atall

Service

The MOT and consequent service was to a very high standard. The staff were most welcoming and coffee was much appreciated. A replacement vehicle was given for 24 hours was as expected.

Service

Upon collection of my car after it’s service, I was left waiting in the showroom for a significant amount of time without being acknowledged. I was advised my car would be cleaned - but the wash and hoovering that was done was poor.

Service

Answered my issues promptly

Service

Pleasant service

Service

As previous response - plus, when benefiting from a book and wait service, the lounge environment is excellent, with progress updates regularly provided, along with the offer to wash the vehicle following service completion.

Service

car was recovered to Westerley’s on Saturday , I had contact Westerley’s on the Monday as no one had contacted me, eventually after several phone calls at 17:00 I was told my car was still at their tyre supplies, and wouldn’t be ready till Tuesday.

Service

Made a mistake at the beginning but they were quick to sort the problem out and made it reasonable overall

Service

Had two warranty faults on my car which where dealt with very quickly.

Service

Service to the car was excellant but I washed the car the day before and after the bmw wash it was dirtier as it was just wiped with a wet rag and not dryed.

Service

Did have to chase for an answer more than once.

Service

I've always had very courteous service from Westerley at Barnstaple. David in Service was extremely helpful and organised a lift for my wife. It's just a shame that Clare on service was absolutely hopeless. Had to speak to Richard about her. VeryPoor

Service

Excellent service from the minute you walk in Jayne and Claire on Service Reception are excellent in every way

Service

As above everyone is very helpful and nothing is too much trouble

Service

The service seemed very perfunctory with no feedback on what was actually done other than a tick sheet

Service

Confident that service was done well even though parts are a little expensive

Service

As above...all questions answered and they make you feel valued

Service

Very friendly greeting staff, shown exactly where to go to check vehicle in and where to wait with coffee etc

Service

I cant fault the service provided. Great staff!

Service

The whole aftersales team looked after me form start to finish, nothing to much trouble. the car was handed back to me fault free and spotless clean.. Keep up the good work.

Service

They always try to accommodate your wishes.

Service

David Nicks was our sales guy, he friendly, well spoken, very accomadating to all our needs without being a pushy salesman.

Sales

I was very satisfied with my experience at the BMW centre. The staff were very helpful and attentive, and friendly.

Sales

Dealt with all of my queries in a professional manner and kept me fully informed at all times