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ABOUT WESTERLY BARNSTAPLE.

Find out more about what we do and our team.

Meet the team

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Richard Lane

Head of Business
  • Department All

Josh Thompson

BMW Genius
  • Department Sales

Gemma Clarke

Sales Administrator

Ian Newell

Assistant Service Manager

Rebecca Woodhall

Service Administrator

Adam Gazeley

Parts advisor

David Coleman

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very ifficient good service

Service

As above, to add insult to injury I have never ever had a wash or clean in all of the 4 years of servicing/ work because "no one was free" - adding insult to injury.

Service

On time all sorted... but v disappointed with the car wash service.

Service

Even though I was being overly paranoid concerning the imagined problems with my elderly touring, I was treated with professionalism and courtesy throughout.

Service

See comment to answer 1 above.

Service

Booking in and collecting car was no problem and Bex Woodhall has excellent customer service skills.

Service

On time good quality of service all round

Service

Not enough staff.car not cleaned when I collected it.Not sure if some of service was completed.

Service

The team always remember my name and are always very welcoming

Service

I didn't get a text telling me my car had been examined and I could collect it. I was waiting to do other things and and early text would have helped

Service

Very poor I am still awaiting feedback that I was promised from the service team.Communication promised every day re update on car repair varied some days contacted some days not.

Service

My third consecutive negative experience using Westerly BMW in a year. Whilst Barnstaple correctly diagnosed the fault which Exeter failed to do so - the customer experience was far below BMW standard as detailed below.

Service

Westerly Barnstaple used to be excellent service and efficiency. i found lack of communication with customer and between staff unsatisfactory but that has since improved

Service

Would have been higher if you could have given an approximate time work would have been completed

Service

1) final price well above initial quote (allowing for wash and vat ) 2) booked time slot ,told 'about 1 hour'....was there 2 1/2 hours, quite unacceptable. I should have been asked if I wanted the check and video stuff.

Service

The problem was sorted and we were kept updated at every step.

Service

Shocking service I received after booking my x5 in for its 1st service at 7-15am the had no phone call to say it was ready as it was ready in the morning ! I collected my car at 5pm after me calling you ! I had to shut my shop for the day not happy

Service

Trust is what customers demand. BMW stand head and shoulders above the rest.

Service

They are courteous friendly and knowledgeable

Service

Very difficult to get work done while waiting with the TV blasting out, would be great to get rid of the TV.

Service

As above

Service

See above, also offered to take the car and keep it for 4 days to try and find issues but refused as they said they could not find anything at service point but clearly didn't look past the fault codes, or even turn the camera on and fit the new SD

Service

Very satisfied, job done under warranty without quibble. Nice to have the car cleaned whilst in garage.

Service

Professional and friendly.

Service

Vehicle was booked in for the afternoon for warranty repair and intended to go into town shopping. We were given a lift into town and offered a lift back when we had finished shopping if we rang.

Service

There had been a problem with the initial vehicle I purchased due to mechanical failure. The whole process of rectifying this was handled extremely well by the BMW Centre.

Sales

Completely satisfied

Sales

WESTERLY BARNSTAPLE ARE AN EXCEPTIONALLY GOOD DEALERSHIP AND IT IS A PLEASURE TO DO BUSINESS WITH THEM

Sales

Sales staff/manager extremely professionally with handover.

Sales

All staff with whom we came into contact were extremely welcoming, from the first visit to the handover. Never put under any pressure but always very attentive and helpful, giving us time and space when wanted. Westerly Barnstaple are excellent.