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ABOUT WESTERLY BARNSTAPLE.

Find out more about what we do and our team.

Meet the team

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Richard Lane

Head of Business
  • Department All

Richard Tyson

Sales Manager
  • Department Sales

Richard Webber

Service Manager
  • Department Service

Oliver Sherbourne

Business Manager
  • Department Sales

Dave Nicks

Sales Executive
  • Department Sales

Simon Lovett

Sales Executive
  • Department Sales

Mark Strelow

Sales Executive
  • Department Sales

Ben Smith

Sales Executive
  • Department Sales

Laurence Freer

BMW Genius
  • Department Sales

Gemma Clarke

Sales Administrator

Ian Newell

Assistant Service Manager

Claire Facy

Service Advisor
  • Department Service

Rebecca Woodhall

Service Administrator

Michael Davison

Parts Advisor
  • Department Parts

Adam Gazeley

Parts advisor

Jan Bate

Receptionist
  • Department All

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My vehicle needed a repair which was to replace a faulty EGR valve.After the car was returned to me during Christmas the symptoms returned and the vehicle needed to be recovered, the corrective action was it then required a software update

Service

On schedule and complete

Service

I always seem to have some problem with communication

Service

Helpful staff, did what said they would do when they said they would do it

Service

All of the staff that I had contact with were friendly and professional.The waiting area is comfortable and the coffee is top drawer.

Service

As above

Service

The service team in Barnstaple are friendly, helpful & professional; they answered all my queries regarding thus particular service & kept me updated on progress

Service

During the service it was noted a tyre was damaged. It would have been nice to have a call during the day and given the option for the tyre to replaced as part of the service which would have saved me time etc

Service

Got car cleaned as well

Service

Our car was collected and returned, not only was the service done but it was cleaned also.

Service

I took my car for. Winter check this was done with no fuss all to my own convenience

Service

Initial price quote

Service

Great staff, good communication

Service

Satisfied with everything.

Service

As above plus extra happy with the fact that Ben one of your salespersons kindly gave my wife and I a lift home when we dropped the car off the evening before service admittedly he lives locally to us but still above his duties.

Service

Friendly helpful staff and you get a lovely cup of coffee and a newspaper while you wait

Service

On this most recent visit my warranty work was carried out to my total satisfaction.

Service

Always perfect, the cars are always checked and cleaned before delivered back to us.

Service

They did exactly what they said they were going to do when they said they would do

Service

At the end of the service I was advised that an air filter was not in stock. A standard item for the service. I find this unacceptable. I was advised to call regularly to check it was in stock. see continued comment in section 3 below.

Service

My car was collected and delivered.

Service

Everyone I had contact with regarding my service (ie: the person on the end of the phone, mechanics or service Manager) all where very polite and fully understood the inconvenience it is when your car is off the road.

Service

All aspects of a not very major service visit were completed swiftly,and friendly manner.

Service

the whole experinece is very good and great work and team as always

Service

Friendly and satisfactory service

Service

Great staff

Service

Higher BMW charges for maintenance (components and fitment) knowing that owners will choose to put a newer car through a dealer maintenance program. Otherwise the service I received was spot-on.

Service

I needed my car to have Isofix fittings reworked as advised by a recall letter which you sent me. You can't do it but you didn't inform. It's too long to explain as I will shortly run out of the number of characters you allow me in order to explain.

Service

Their knowledge and commitment to customer satisfaction is brilliant.

Service

Good service but didn’t get my car washed

Service

They do what they say they will do.

Service

Issues were not resolved

Service

Again. Absolutely smashing!

Service

Polite first class service

Service

Lovely clean carPrompt service Good loan vehicle

Service

As above. Some problems getting them to phone me back causing some irritation.

Service

We had a phone call to say my car was ready for collection.When we got to the garage we had to weight nearly an hour.

Service

Warranty work carried out with minimum fuss and very pleasant, helpful staff.

Service

Good communication . Friendly , knowledgable staff .

Sales

I was talked through everything and shown all items in the car inside the showroom excellent

Sales

As we lived a long way from the Dealer they kept us informed every step of the way and were very helpful

Sales

My new car arrived on due date and it is exactly what I ordered.

Sales

they were very helpful with no complaints at all

Sales

Car was ready for me the day after delivery. This was very helpful as I’m not local and was hoping to leave the following day I wanted to get used to it before taking it on a long drive home and had this opportunity as I was kept informed.

Sales

Had a problem with my 3year old Series 2 218d. Sport. Namely, the pressurised water hose to the radiator developed a leak and whilst on an 80 ml. journey was forced to stop with the engine overheating !!! I was mostdisappointed to be charged

Sales

From initial reception on first visit to collection of car, staff have been courteous, efficient and very helpful throughout.

Sales

Good support throughout purchase and delivery/post delivery